You only need to read this if you are taking up or thinking of taking up the Call Flow Superfast Fibre Broadband service.
Residents are signing up for Superfast Fibre Broadband with Call Flow
because enquiries about staying with existing supplier like BT, Sky, TalkTalk are getting the same response ... they are
not currently offeringFibre.
So if you want to upgrade you need to use this link to register:
There is a Special Offer on
the top package and you may wish to add one of the Phone Call Packages.
Existing supplier BT has been acknowledging requests through Call Flow with standard letters saying they're sorry to see you go but mentioning a couple of important points.
They say that you're leaving the
irBroadband and that your Phone Landline will continue on new terms.
Ignore this is
as it isa very short interim position.
Once Broadband is swapped to Call Flow, they will automatically then switch the Phone Landline to Call Flow. If you are switching
,the Landline and Fibre Broadband can only be Call Flow,
-not one or the other.
The whole procedure should take less than two weeks once Call Flow have processed your order.
Secondly, and an important consideration
. Once you've switched
,there is a period of just 30 days to make arrangements for your BT email address. If your email ends with @btinternet.com then it will disintegrate along with all historical records
after 30 days with no way of recovery. And if someone writes to you at your old @btinternet.com email it will not be delivered.
Same probably applies to you with TalkTalk and Sky.
You have two alternatives. You can change your email to one of the independent emails like Gmail or Hotmail and advise every one of your contacts to use your new email. Or you can pay BT £5 a month for their Premium Mail Service to
back your old @btinternet.com email on a 30-day rolling notice contract.
My advice would be to bite the bullet and change to Gmail
or Hotmail, advise everyone but then
if you're worried about missing emails,
ingthe £5 a month to BT for a few months to see what continues to come through on your old
@btinternet.com email address, mopping up stragglers by reminding them you've changed to Gmail
Once emails stop coming through to your old
@btinternet.com email address you could cancel the
monthly Premium Mail Service.
Any questions please post below.